Refunds and review-first payment terms.
softwareprogrammer.app does not represent a payment as completed until a configured provider confirms it. Refund eligibility depends on the product, service stage, written agreement, provider rules, and applicable consumer or commercial law.
Before approval
A brief, preview, estimate, or inquiry is not a completed build order. No payment should be treated as accepted until the secure payment link or invoice identifies the scope and provider.
Approval deposits
A review may produce an invoice for a 10% approval deposit. The invoice status remains review-required until the customer approves and the configured payment flow confirms payment.
Eligible refund review
A written agreement should state what happens when a project is canceled, a provider fails, a qualifying delivery condition is not met, or the parties cannot agree on a revised scope.
Non-refundable or excluded items
Third-party charges, consumed infrastructure, custom work already accepted, marketplace access, domains, licenses, rush work, and completed services may have separate terms. Any exclusion must be shown before approval and remain subject to applicable law.
How to request review
Contact Waconzy with the account email, invoice or request reference, date, and reason. We will route the request for human review and identify the applicable agreement and provider status.